Thank you for choosing POCKET PICKS LLC! We are committed to providing you with high-quality wallets and a pleasant shopping experience. If you are not satisfied with your purchase, here is our refund and return policy.
Refund Policy
We offer a 30-day money-back guarantee. You can request a refund or exchange within 30 days of receiving your order.
Return Conditions
Please ensure you meet the following conditions when requesting a return:
The product must be unused and retain its original packaging and labels.
The product should be returned intact, without wear, stains, or damage.
Return Process
If you meet the return conditions, you can follow these steps to return your item:
Request a Return: Contact our customer service team via email: service@pocketpicks.site, providing your order number and reason for return.
Obtain Return Authorization: Our customer service team will review your request and send you a return authorization and detailed return instructions.
Prepare the Return Package: Place the product and all original packaging in a package and affix a return authorization label to the outside of the package. Returned Products: Use our tracking service to return the package to our designated address. Return shipping costs are the customer’s responsibility.
Exchange Policy: If you wish to exchange a product, such as for a different size or color, please follow the same application process as for returns. Exchange requests must be submitted within 30 days of receiving the product.
Processing Time: We will process your refund or exchange request within 5-7 business days of receiving your returned package. Refunds will be credited to the original payment method. If you paid by credit card, refunds may take 3-5 business days to appear on your bill.
Thank you for choosing POCKET PICKS LLC. We look forward to providing you with a superior shopping experience and service!